Terms and Conditions

Last updated: 3 November 2026

1. Basis of sale

1.1  Ross Safety & Survival Ltd, a company registered in Scotland (company number SC218155, VAT registration number GB774545596) whose registered office is 12-16 Albyn Place, Aberdeen, AB10 1PS (‘the Company’), sells to its customer (‘the Customer’) who purchases goods in accordance with any order of the Customer that is accepted by the Company, subject to these conditions which shall govern the contract to the exclusion of any other terms and conditions.

1.2  In these conditions a ‘Consumer’ is an individual buying goods wholly or mainly outside their trade, business, craft or profession. Any other Customer is a ‘Business Customer’. Clauses that refer to Business Customers do not apply to Consumers. Nothing in these conditions affects a Consumer’s statutory rights.

1.3  No variation to these conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Company.

1.4  Any typographical, clerical or other error or omission in any sales literature, price list, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

1.5  The Company reserves the right to make changes in the specification of the Goods which are required to conform with any UK statutory or regulatory requirement or which do not materially affect their quality or performance.

1.6  The Customer shall be responsible for ensuring the accuracy of any order. Business Customers may not cancel an accepted order except with the written agreement of the Company and on terms that the Customer indemnifies the Company in full against all loss and costs incurred as a result of cancellation (see clause 8.3). Consumers may cancel as set out in clause 7.4.

1.7 When you place an order the Company will send an email acknowledging that it has received it. This is not acceptance of the order. A contract is formed only when the Company dispatches the Goods or confirms in writing that it accepts the order, and it relates only to the Goods listed in that dispatch or confirmation.

2. Pricing and payment

2.1  The price of the Goods shall be the price that is current at the time the order is accepted by the Company (that is, when the order is processed on the Company’s system). The Company may change prices from time to time, but a change will not affect an order already accepted.

2.2  Prices shown to Consumers include VAT. Prices for Business Customers exclude VAT unless otherwise stated in writing, and the Business Customer shall pay VAT in addition.

2.3  Unless the Customer has an approved credit account with the Company, the Customer shall pay the full price of the Goods at the time of ordering and no order will be accepted until payment has been made. If the Customer has an approved credit account, the Customer shall pay the full price of the Goods (as stated on the invoice) within 30 days of the date of the invoice.

2.4  Business Customers are responsible for ensuring copies of all invoices have been received. Statements are sent by the end of each calendar month. Any missing or disputed invoices must be notified in writing within 7 days of the statement date, otherwise the invoice stands.

2.5  If a Business Customer fails to make a payment when it is due then, without prejudice to any other right or remedy, the Company is entitled to: (a) cancel or suspend any further deliveries or orders; (b) charge interest on the unpaid amount, before and after any judgment, at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily until payment is made in full; and (c) claim the fixed sum compensation and reasonable debt recovery costs allowed by that Act.

3. Delivery

3.1  Delivery dates given to Business Customers are for guidance only. For Consumers, the Company will deliver the Goods without undue delay and in any event within 30 days of the order being accepted, unless a different date is agreed.

3.2  The Company will make delivery of the Goods where the Customer has paid for delivery. The method of delivery is at the Company’s discretion. Any special delivery requirements will be charged to the Customer.

3.3  Any unloading of the Goods at the delivery address requested by the Customer is the Customer’s responsibility. The Customer should ensure there is someone at the delivery address to sign for the Goods if required.

3.4 If the Company cannot supply any of the Goods ordered, for example because they are out of stock, it will tell the Customer as soon as reasonably possible and refund any money paid for those Goods.

4. Risk and property

4.1  Risk of damage to or loss of the Goods passes to the Customer at the time of delivery or, if the Customer wrongfully fails to take delivery, when the Company has tendered delivery.

4.2  The Company retains title to the Goods until they have been paid for in full.

4.3  Business Customers shall, until title passes, hold the Goods separately from those of the Customer and third parties, properly stored, protected, insured and identified as the Company’s property. Until title passes, the Company may require the Business Customer to deliver up the Goods and, if the Customer fails to do so, may enter any premises where the Goods are stored to repossess them.

4.4  Business Customers shall not pledge or give the Goods as security for any debt while title remains with the Company. If they do, all monies owed to the Company become immediately due and payable.

5. Limitation of liability

5.1  Business Customers: no guarantee, warranty, condition or representation is given or implied by these conditions or by anything said or written in negotiations before the contract, and all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law (including under the Unfair Contract Terms Act 1977).

5.2  Consumers: the Goods will be of satisfactory quality, fit for their purpose and as described, as required by the Consumer Rights Act 2015. Nothing in these conditions limits a Consumer’s statutory rights.

5.3  Business Customers must inspect the Goods on delivery and before signing a delivery receipt. Shortages, incorrect or damaged Goods must be notified in writing within 3 days of receipt. Non-delivery must be reported in writing within 3 days of receipt of the invoice or statement. Claims outside these limits will not be accepted. If asked, the Business Customer must return the relevant Goods to the Company’s premises at its own expense so the Company can inspect them. Time is of the essence for this clause.

5.4  Where a valid claim by a Business Customer for non-delivery, shortfall or a defect is notified in accordance with these conditions, the Company will, as appropriate, supply the Goods, supply the shortfall, or repair or replace the Goods (or the part concerned) free of charge or, at its discretion, refund the price (or a proportionate part of it), and will have no further liability. The Customer must collect any returned Goods from the Company’s premises if the claim is found not to be valid.

5.5  If Goods have been mistreated, damaged or soiled while in the Business Customer’s possession, the Customer is deemed to have accepted them as being in accordance with the contract and no returns will be accepted.

5.6  Nothing in these conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, the Company is not liable to a Business Customer for any consequential loss or damage (including loss of profit) arising from the supply or use of the Goods.

5.7  The Company is not liable for any delay or failure to perform its obligations if caused by an event beyond its reasonable control, including acts of God, accident, war or threat of war, sabotage, civil disturbance, government or local authority measures, import or export restrictions, strikes or other industrial action, difficulty in obtaining raw materials, labour, fuel, parts or machinery, or power failure.

5.8  A party relying on such an event must show it took reasonable steps to limit delay or damage, substantially fulfilled its other obligations, and told the other party in good time.

6. Insolvency of the Customer

6.1  If a Business Customer makes any voluntary arrangement with its creditors, becomes subject to an administration order, becomes bankrupt or goes into liquidation (other than for amalgamation or reconstruction), has a receiver appointed over any of its property, ceases or threatens to cease business, or the Company reasonably believes any of these is about to happen and tells the Customer, then, without prejudice to any other right, the Company may cancel the contract or suspend deliveries without liability. Any unpaid price becomes immediately due, and the Company is entitled to immediate possession of the Goods and to exercise its rights under clause 4.3.

7. Returns and cancellation

7.1  Business Customers: before Goods are returned for any reason (including guarantee claims) a return authorisation must be obtained from customer services. Goods must be returned with carriage prepaid and evidence of purchase supplied. The Company decides eligibility for and the amount of any credit. A restocking charge of 25% of the net price invoiced will be deducted from any credit, except for Goods the Company agrees are under guarantee.

7.2  Goods that have been customised, badged, embroidered or tailored in any way, and special order items ordered by the Company specifically for the Customer, cannot be returned or cancelled, unless faulty.

7.3  Returned Goods must be in a saleable condition. Goods that are not as new, unworn and re-saleable will not be accepted for return, unless faulty.

7.4  Consumers: you have the right to cancel your order for any reason within 14 days of the day you receive the Goods. To cancel, tell us clearly by email or post using the contact details below. You may use the model cancellation form from GOV.UK but you do not have to. You must send the Goods back within 14 days of telling us you are cancelling, and you are responsible for the cost of returning them unless we tell you otherwise. We will refund the price, and the standard delivery cost, within 14 days of receiving the Goods back or of you providing proof that you have sent them. This right does not apply to the items described in clause 7.2. We will refund you using the same payment method you used for the order. We may reduce the refund if the Goods have lost value because you handled them more than was needed to inspect them.

7.5  Consumers: if Goods are faulty or not as described you may reject them within 30 days of delivery for a full refund, and you are entitled to a repair or replacement after that under the Consumer Rights Act 2015. Faulty Goods are returned at our cost.

8. General

8.1  No waiver by the Company of any breach of this contract shall be considered a waiver of any later breach of the same or any other provision.

8.2  Samples are chargeable unless written consent is given by the Company.

8.3  If an embroidered logo is digitised in advance of an order, cancellation of that order will make the Customer liable for the costs of the logo set-up.

8.4  All computer data (including embroidery designs), screens and artwork produced by the Company remain the Company’s property. Any charges for these cover the labour involved.

8.5  Except for any undisputed credit or payment due from the Company, a Business Customer may not withhold payment by reason of any set-off or counterclaim.

8.6  A Business Customer may not assign, transfer or otherwise make over the benefit or burden of the contract to a third party without the Company’s prior written consent.

8.7  When a Customer asks us to reproduce an image or logo, it is the Customer’s duty to make sure they have permission to do so, and Ross Safety & Survival Ltd assumes that you have it. We may ask for that permission in writing. We cannot reproduce copyright images on garments or items without the permission of the copyright owner. By placing the order you confirm you have the required permission. A Business Customer also indemnifies Ross Safety & Survival Ltd against any claims and costs that may arise from carrying out the order.

8.8  How we use your personal information is explained in our Privacy and Cookie Policy.

8.9  These conditions are governed by the law of Scotland. Consumers may also bring a claim in the courts of the part of the UK where they live.

8.10  To contact us, make a complaint or cancel an order, email [email protected], phone 01224 238181 or write to Aberdeen One Logistics Park, Crawpeel Road, Altens Industrial Estate, Aberdeen, AB12 3LG. By placing an order you confirm your acceptance of these terms as governing the contract to the exclusion of all other terms.

8.11 These conditions, together with the Company’s order confirmation, are the entire agreement between the Company and the Customer in relation to the Goods. Nothing in this clause limits liability for fraudulent misrepresentation.

8.12 If any part of these conditions is found to be invalid or unenforceable, the rest will continue in effect.

8.13 A person who is not a party to the contract has no right to enforce any of its terms.